Lodo Frequently Asked Questions (FAQs)

General Questions

📌 General Questions

Is Lodo available in my area?

Lodo is growing! Check our platform for available listings in your region. If we’re not in your area yet, sign up to be notified when we expand.

Does Lodo offer customer support?

Yes! Our support team is available to assist with bookings, listings, and general inquiries. Contact us at admin@drivelodo.com for assistance.

Is my information secure on Lodo?

Yes. Lodo prioritizes data security and privacy by using advanced encryption and security measures to protect your personal and financial information.

Does Lodo take responsibility for rentals?

No. Lodo is a marketplace platform that connects providers and renters. • Providers and renters are responsible for fulfilling their respective obligations. • Lodo does not own or manage any trucks or equipment. • Review all listing terms, rental agreements, and insurance policies carefully before booking or listing.

What additional features will Lodo offer in the future?

Lodo is continuously evolving! We will keep all users updated about upcoming features and platform enhancements as they become available.

For Providers

📌 Providers (Truck Owners) FAQs

How do I list my truck or equipment on Lodo?

1️⃣ Create an account and verify your identity. 2️⃣ List your truck or equipment with photos, availability, and rental pricing. 3️⃣ Submit required documents (ownership proof, insurance, etc.). 4️⃣ Start receiving bookings from verified renters.

What documents do I need to submit?

Providers must submit: ✅ A valid government-issued ID (e.g., driver’s license, passport). ✅ Proof of ownership (e.g., title, purchase receipt). ✅ DOT Inspection certificate (required for commercial vehicles). ✅ Proof of registration for the vehicle or equipment. ✅ Insurance documentation (optional but recommended). ✅ High-quality photos of the truck or equipment.

How much can I earn as a provider?

📌Providers set their own prices

What are the Lodo-related costs for providers?

📌 Lodo only takes the following fees from providers: • Booking fee per rental. • Refundable deposit: (returned after Platform requirements).

Who is responsible for insurance?

📌 Providers must have their own commercial truck or equipment insurance. Lodo does not determine provider insurance costs.

For Renters

📌 Renters (Drivers/Operators) FAQs

What types of vehicles and equipment can I rent on Lodo?

Lodo offers a wide range of commercial vehicles and equipment, including: • Box trucks • Semi-trucks • Cargo vans • Pickup trucks • Dump trucks • Construction equipment • Trailers • Specialized machinery

How do I rent a truck or equipment on Lodo?

1️⃣ Sign up and verify your identity. 2️⃣ Browse available trucks and equipment based on your location and needs. 3️⃣ Submit required documents (insurance, license, etc.). 4️⃣ Pay the rental fee and booking fee upfront. 5️⃣ Pick up the truck from the provider at the agreed location. 6️⃣ Return the truck or equipment at the scheduled time.

What are the costs for renters?

📌 Lodo-related costs for renters include: • Truck rental price: Set by the provider. • Lodo booking fee • Refundable deposit: (covers cleaning, late return fees, and platform security). • Optional dispatching service: (for assistance booking loads).

Who is responsible for maintenance?

📌 Maintenance responsibility is determined between the renter and provider. Some providers may cover specific maintenance costs, while others require renters to handle all maintenance.

Who is responsible for fuel and tolls?

📌 Renters are responsible for fuel, tolls, and all road expenses while using the truck or equipment.

How do I get loads? • Renters can book their own loads or use Lodo’s optional dispatching service. • Dispatchers help find high-paying loads, optimize routes, and negotiate rates.

What if I damage the rented truck or equipment?

Renters are fully responsible for any damage to rented items. Providers may have additional damage terms outlined in their listing. Any damages not covered by insurance will be deducted from the renter’s deposit.

Can I cancel my booking?

Yes, but cancellations are subject to the provider’s cancellation policy. Be sure to review the cancellation terms in the listing before booking.

📌 Partnered Authority Program (Carrier Partners) FAQs

📌 Partnered Authority Program (Carrier Partners) FAQs

What is the Partnered Authority Program?

The Partnered Authority Program is designed for truck owners who want a fully managed rental experience without dealing with daily operations. Through this program: • Lodo ensures your truck is consistently rented, reducing downtime. • We handle compliance, including keeping up-to-date DOT inspections and registration. • Lodo manages renter coordination, ensuring only qualified, verified operators rent your truck. • You earn passive income while Lodo takes care of operations.

What are the benefits of becoming a Partnered Carrier?

✅ Guaranteed Rentals – Your truck stays on the road, generating income. ✅ Compliance Management – Lodo ensures all DOT inspections, registration, and compliance records remain up to date. ✅ Hands-Free Rental Management – Lodo screens and matches renters with your truck, eliminating the need for you to find drivers. ✅ Passive Income – You list your truck, and we handle the rest.

How much does the Partnered Authority Program cost?

📌 Pricing is determined individually based on several factors, including fleet size, truck condition, and market demand. 📩 Contact admin@drivelodo.com for details.

Who is responsible for maintenance?

📌 Partnered Carriers remain responsible for maintenance. However, Lodo ensures the truck is rented and compliant, reducing downtime and maximizing profits.

Is there limited availability for the Partnered Authority Program?

📌 Yes, availability is limited to maintain high rental turnover rates for enrolled trucks. Contact admin@drivelodo.com to check eligibility.

How do I apply?

📌 Submit an application by emailing admin@drivelodo.com with details about your truck(s). Our team will review and follow up with next steps.

How do I contact Lodo support?

📧 Email: admin@drivelodo.com 📞 Phone: Available upon request.

🚀 Still have questions? Contact us anytime!